IF YOU ARE ARE HAVING TO LOG IN FREQUENTLY? IT IS BECAUSE YOU HAVE NOT PROVIDED THIS INFORMATION.
WE NEED NAME, PHONE NUMBER AND EMAIL ADDRESS FOR ALL TENANTS IN ALL UNITS. PLEASE OPEN A HELP TICKET AND PROVIDE THIS INFORMATION. YOUR SERVICE MAY BE INTERRUPTED IF YOU DO NOT PROVIDE THIS INFORMATION
DO N O T CALL YOUR LANDLORD WITH INTERNET ISSUES!!
IF YOU HAVE ISSUES YOU M U S T OPEN A TICKET WITH BRIGHTLAN HELP DESK. REPORTS THROUGH THE LANDLORD WILL NOT BE ACTED UPON BECAUSE WE NEED INFORMATION FROM YOU. EITHER PLEASE CALL US OR OPEN A HELP DESK TICKET AND PROVIDE THIS INFORMATION.
If you are trying to use a Roku, video console or streaming device please
see our hints before opening ticket or calling
Some units have our medium speed plan included in your rent. If you want to upgrade to the fastest plan for streaming or gaming, we do have monthly upgrades available. Open a ticket and we will get back to you with what you need to do.
Our Help Desk system is in place to enable you to get help quickly and accurately. You can use the link on this page or give us a call at (404) 592-6401. You do not need to be logged in to use the link.
Prestige Residents- Log In Using The User Name And Password Provided By Your Unit Owner.
Otherwise if You Need a Login, Please Sign Up For An Account At The Top Left Of This Page
If you have trouble logging in or purchasing/renewing service,
please open a trouble ticket or call us at 404-592-6401
We can't guarantee that we will see or be able to respond to any other types of contact requests in a timely manner.
Before buying service, we recommend that you first check out the quality/speed of your WiFi connection
by browsing around either the FREE Brightlan web site.
You should also review our
because you are agreeing to them by using the service!